Error |
Probable Cause |
Solution |
Form incompatibility |
The requested form is not supported. The local element has a later software version than the remote element and the selected form does not exist in the software version on the remote element |
Upgrade elements to same software version. |
Form not licensed |
Some forms, such as the Fax Service Profiles form must be licensed on the element before they are available. If a form is licensed on the local element, but not licensed on the remote element, you cannot reach through to that form |
License the functionality associated with the form on the remote node. |
Remote element cannot be reached |
A network problem is preventing the local element from connecting to the remote element. |
Contact your IT Support administrator. |
User does not exist on the remote element |
The user information was not distributed to the remote element by SDS. |
Resolve any SDS pending updates or errors on the local element. |
You do not have permission to access the requested form on the remote element |
The Administrator Policies form is not synchronized across all the elements in the Administrative Group. |
Ensure that SDS is sharing the Administrator Policies form to all elements in the Administrative Group. |
Unknown Error |
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